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Builds, motivates and develops a team of store colleagues to deliver excellent, personalised customer service, in order to achieve the store’s financial goals
Job contribution
Team leadership
Motivates, challenges and supports each colleague to achieve the store’s quarterly goals, ensuring that the team is ready, excited and amazing for each customer, and engaged to deliver their best
Team development
Builds and continually develops a team of trained, passionate and flexible colleagues who are fully confident in their roles, multi-skilled across all store products, thereby offering a positive, seamless service to each customer
Customer service
Creates an inviting, welcoming in-store experience, and encourages the team to make friends with each customer, properly understanding their needs, so that every customer receives the right outcome, product or service for their individual situation
Operational compliance
Manages the team and oversees the store in line with regulatory requirements, company policies and latest operating procedures, in order to deliver a safe, secure and compliant store environment that properly protects our people, customers and property
Financial management
Drives store performance against key targets, and uses budgeted hours to optimise service levels / cover, so that the store consistently achieves its financial goals
Area contribution
Makes an active, supportive contribution to the wider area team, and thinks bigger than own store and personal performance, in order to ensure the whole business succeeds
Projects & initiatives
Implements projects (eg new products, ways of working or policies/ procedures), communicating clearly and positively with the team so that disruption is minimised and changes land successfully with customers and colleagues
Your Behaviours
Your Skills
Your scale and scope
Your qualifications and experience
Your wiggle room
Has freedom to create the store environment and experience that will best appeal to local customers. Operates within company policies and procedures
We need someone who…
Is energised by opening the doors each morning, gets a kick out of a busy shop floor, and loves watching new and experienced colleagues connect with their customers
We don’t need someone who…
Believes the quickest way to get a job done is to do it yourself, lacks awareness or gets absorbed in completing tasks, missing opportunities to engage with the team or customers
H&T began serving communities around London in 1897. Since then, we have expanded to become one of the most established and leading alternative finance providers in the UK.
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