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Splunk Subject Matter Expert

Posted 26 Mar 2024
Work experience
0 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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The Splunk Subject Matter Expert team is a team comprised of people who are authoritative in the Splunk Enterprise Cloud Service. We're viewed as one of the most helpful teams within Splunk.

We're looking for someone to join our team and help contribute to our success.

Do you love seeing customers being successful with a service you've have a hand in? Do you love rolling up your sleeves and diving into a problem and enabling others to be as good as you are? If so, we'd love to talk with you.

Our team has a broad charter, to ensure that our customers have the most delightful experience using our service. We accomplish this by being hands on in the support process. We help our customer support folks solve complex and difficult customer issues. Our team members are huge believers in automation and avoiding rote error prone manual tasks and aim for seamless automation.

We take the insights from those experiences and work with the various groups like engineering, platform, app ecosystem, and product management to drive continuous improvement in all aspects of the service.

We embed in engineering teams to partner with them throughout the development process ensuring that features being developed are cloud customer ready.

Responsibilities

  • You will engage with Sr. Leadership, business partners, internal team-members and collaborators to drive initiatives supporting the organization’s most critical business priorities and initiatives.
  • You will develop a keen understanding of the Splunk product.
  • You will solve technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments.
  • You will take the findings from solving problems and use them to drive product and service improvement.
  • You will understand and adapt to any constraints a team you need help from are working under and work towards mutual understanding.

Requirements

  • You have a deep level of Splunk knowledge.
  • You're comfortable with AWS services.
  • You're comfortable with languages like Python or Golang.
  • You approach problems from an analytical standpoint and let data drive your decisions.
  • You love being an enabler and mentoring others.
  • You're always looking for the common ground.
  • You have strong written and verbal communication skills.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Splunk Inc. (NASDAQ: SPLK) was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone.

IT
London
5,000 employees