Operations Optimisation Office is focusing on achieving optimization of operation by standardisation and digital innovation such as robotic process automation (RPA) in EMEA.
NUMBER OF DIRECT REPORTS
N/A
MAIN PURPOSE OF THE ROLE
To promote standardisation of operations in EMEA
KEY RESPONSIBILITIES
- To plan, promote and execute operations optimization via Standardisation of operations processing initiatives and so on
- Work alongside line manager to design framework and output as well as defining scope in light of achieving overall goal of the initiative ensuring accountability, practicality and traceability
- To gather and study available materials such as Head Office standard procedure, OVS manual, branch manuals and flow charts
- To prepare TO BE model of operations processing and questionnaire as a preparation of AS IS study
- To study and document AS IS model by approaching relevant parties and make analysis to formulate TO BE model
- To design plan and execute the implementation of TO BE model within required timeline to contribute to achievement of overall goal of the initiative
- To manage issues and progress of tasks and provide status update in a timely manner to ensure visibility of the overall progress
- To co-work and communicate with related parties to gather information, to promote the initiative and gain support, and to ensure the alignment to overall initiatives
WORK EXPERIENCE
Essential:
- Experience of implementing new systems/significant change across systems
- Experience of studying, analysing and formulating optimal business process
- Demonstrable stakeholder management skills
- Demonstrable time management skills
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Essential
- Skills for Business Process Re-engineering
- Knowledge in operational procedures and related systems in banking operations back office products, Markets and Deposit in particular
- Innovative thinking skills for planning and execution of new initiative
- Intermediate Excel skills
- Excellent communication skills (written and oral)
- Good stakeholder management skills
Education / Qualifications:
Essential
PERSONAL REQUIREMENTS
- Excellent communication skills
- Results driven, with a strong sense of accountability
- A proactive, motivated approach.
- The ability to operate with urgency and prioritise work accordingly
- Strong decision making skills, the ability to demonstrate sound judgement
- A structured and logical approach to work
- Strong problem solving skills
- A creative and innovative approach to work
- Excellent interpersonal skills
- The ability to manage large workloads and tight deadlines
- Excellent attention to detail and accuracy
- A calm approach, with the ability to perform well in a pressurised environment
- Strong numerical skills
- Excellent Microsoft Office skills