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Senior Customer Success Manager, Mulesoft

Posted 23 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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MuleSoft thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.

As a CSM, you are responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal.

What you’ll achieve:

1 months:

Master MuleSoft’s messaging and delivery blueprint

Learn the region and team

Assume responsibility for assigned customers

3 months:

Achieve renewal targets

Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc.

Obtain MuleSoft messaging certification

Take one or more MuleSoft solution classes

What you’ll need to be successful:

  • History of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
  • Proven track record of achieving targets and goals, preferably in a sales setting
  • Track record of managing large, complex projects and/or programs
  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Has handled difficult customers or situations and can demonstrate resolutions
  • Willingness to tackle things on your own
  • Must work within a team environment with sales and services peers
  • Ability to navigate data and people to find answers
  • Ability to travel 50% of the time.

Futureforce is Salesforce’s global university recruiting program dedicated to attracting, retaining and cultivating next generation talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.
With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale.

IT
Amsterdam
40,000 employees

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