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CUSTOMER SERVICE & SALES AGENT

Job in Amsterdam, the Netherlands
Posted

Degree level

Bachelor

Job function

Sales

Required languages

English (Fluent)
Dutch (Fluent)

Work experience

0 to 3 years

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CUSTOMER SERVICE & SALES EMPLOYEE 

CAN YOU ELEVATE CUSTOMER CARE INTO AN INSPIRING RITUAL?

Rituals transform everyday routines into more meaningful rituals. Whether that’s taking a shower after a long day of meetings or preparing a vegetarian dinner for friends: every task you perform with sincere awareness is valuable. For yourself. And for others. We want to share this experience with our customers. It may sound a bit zenny, but this is what motivates our colleagues. This also goes for our Customer Care team, which supports our customers on social media, by e-mail and on the phone. Not by mindlessly following a corporate script or by rattling off boilerplate answers, but by being genuinely aware, genuinely interacting, helping and inspiring.

OUR CUSTOMER SERVICE & SALES EMPLOYEE 

Is someone who thinks like this as well. Someone who is eager to infuse insightful answers with a (large) helping of personal attention. You’ll assist customers who reach out to us on our social media platforms, through our web forms, by e-mail and by phone. For example with questions about the scent of the Ritual of Sakura product line (try conveying that in a tweet!) or about mixing a personalised shampoo to take their hair beyond bouncy into boogie-down territory. 

Whoever the customer is, as Customer Service & Sales Employee you give them that relaxed Rituals feeling. Sometimes by reassuring them (‘no, of course we don’t test our products on animals!’). Sometimes by suggesting a great alternative or sending samples. And in everything you do and say, you make the customer feel heard, understood and loved. After all, helping customers is your own favourite ritual!

YOUR INGREDIENTS

  • Your main ingredient is a HAVO or professional (MBO/HBO) secondary education background 
  • A quick shake will produce an effervescent flurry of creative social media posts
  • You contain no customer allergens; you can get along with everyone
  • You do contain commercial DNA, but not the genetically modified kind that smells like ripe salesman
  • You are 100% pure and authentic and enjoy working with likeminded professionals 
  • Working hours for this role will be with shifts between 09.00-21.00 from Monday- Sunday and may change when required to match the business needs.

WARM BATH EXPERIENCE

Working at Rituals feels like a warm bath. Except that it obviously entails a lot of hard work as well. We’ll give you a nice MacBook to make up for that. And provide healthy homemade lunches. And a generous salary, ditto bonuses and a great retirement plan. We also want you to have plenty of energy, so that you can give our customers the attention they deserve. If you want to relax after your shift is over, you can unwind in our yoga and meditation spaces. Working hard is a valuable ritual. So is relaxing hard. 

ALSO THIS

  • Before you start, you’ll take part in an inspiring one-week training program 
  • You’ll meet your new colleagues in our onboarding program - Rootcamp
  • As Customer Service & Sales Employee, you’ll work in downtown Amsterdam – hello Keizersgracht! 
  • Experienced call center pros are welcome. So are people new to and re-entering the workforce
  • We’re looking for candidates who speak Dutch/German/ French/Italian in combination with English!
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About Rituals
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''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores...

Retail
Amsterdam
Active in 29 countries
5,000 employees
30% men - 70% women
Average age is 36 years