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E-COMMERCE AND RETAIL ARE JOINING FORCES

Posted 27 Mar 2024
Work experience
0 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Rituals is growing rapidly in all sales channels in existing countries, opening 100 stores per year. And also in new territories such as USA, the Middle East and now Asia. In the meantime, our webshop is growing with more than 60% per year.

Rituals characterizes that we don’t look back but look ahead. And one of the main focusses in retail is the Digital Transformation of both the customer and employee journey. That’s why Rituals is building a team to bring the in-store digital services for both customers and employees to the next level.

ARE YOU READY TO CREATE THE STORE EXPERIENCE OF THE FUTURE?

The Digital Transformation Team consists of people from different departments; Retail, eCommerce and Business Technology and will be responsible for designing, developing and implementing digital tools and services across each possible stage of the in-store journey for both customer and our 9000+ store employees.

Digital tools for our employees will vary from guided selling tools to an online helpdesk and from a user-friendly knowledge base to an app for all your logistic tasks.

For our customers, we are focusing on a seamless omnichannel with services like Pick-up In Store, Endless Aisle and our own MyRituals Loyalty program.

For now, we are looking for entrepreneurial heartbearts in the Retail and Ecom team that want to be part of the start-up of this new team.

RETAIL

The Retail CHO (Central Head Office) Team is day in, day out focusing on the best-in-class customer and employee experience in our stores. The team is the connection between the stores and the rest of the organization and is the driving force behind all store programs and innovations. The Retail Central Head Office Team is organized in 4 teams: Commercial Operations, Program Development, Training and International Franchise. Next to the CHO team, we have local teams throughout the world. From Paris to Stockholm and from New York to Hong Kong.

The Digital Transformation Manager is part of the Program Development Team and in the lead of the development of all Digital Retail Solutions. To start building the team, we are looking for:

E-COMMERCE

The Rituals eCommerce team is responsible for the app and rituals.com, our global webshop that runs in 26 countries. eCommerce is the fastest growing line of business within Rituals has the ambition to grow to 20% of the total revenue share. Our mission is to design and develop the ultimate digital and omnichannel shopping experience for our customers.

The User Experience manager is in the lead of designing the best Rituals brand- and customer experience across all global digital channels. The UX & Design team is looking to expand with:

''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores…


''We're not here to sell you beauty, we are here to make you feel good''

We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores across 29 countries throughout Europe, Asia, Middle East and the Americas/ North and South America; with the aim to open 1,000 stores by 2020.

Retail
Amsterdam
Active in 33 countries
5,000 employees
30% men - 70% women
Average age is 36 years

What employees are saying

Eline van der Wallen

recruitment intern

Eline van der Wallen

From the first day of my internship onwards, Rituals really felt like a second family for me. Somewhere you don’t feel judged and where you have the opportunity to learn and grow as an individual. I’d highly recommend Rituals as an internship company to anyone!