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DESCRIPTION
We’re a small, fast-paced, friendly team of 35 and growing, who are on a journey to build a rocket ship which is focused on solving the biggest problem facing small businesses - cashflow.
We’re using AI and Machine Learning to provide real-time forecasting that really helps small businesses and their accountants to be more confident in their decisions, and allowing business owners to sleep a little better at night! We recently got recognised for our hard work by making it into Wired’s Top 100 European startups.
This is an exciting opportunity to join a high-growth start up at a critical time as the business begins to scale. We’re on the lookout for a highly empathetic individual to act as a fantastic ambassador for Fluidly, who can help to shape our customers’ impressions of our product.
The role involves supporting the Commercial team to on-board new clients, managing customer support queries and leveraging these interactions to build the beginnings of a Fluidly community.
Given that our customers and our users are the most important part of our business, this role has a broad focus across customer enablement, understanding their needs & requirements, and supporting them in the early stages of adoption, which is vital to a successful partnership. We pride ourselves on our clients becoming Fluidly champions, as we equip them with the knowledge, skills and ability to address the number one challenge that their clients face.
The successful candidate will be able to put themselves in the shoes of our customers, be incredibly organised and be comfortable spinning a number of plates at any given time.
This is a role that reports directly to the Head of Customer Enablement.
REQUIREMENTS
Skills
Knowledge
Behaviours
BENEFITS
More on us
We’re one of Wired magazine’s top London startups 2018, have been selected for the FinTech50 2018 “Hot 10” list, as well as being one of the 12 finalists for the Nesta Open Up challenge.
Fluidly is backed by leading UK and US technology investors and we have a diverse, top-tier team across the board, drawn from leading firms and universities.
We strive to create an inclusive workplace where people have the opportunity to succeed, regardless of gender, gender identity, gender expression, sexual orientation, marital or civil partner status, race, religion or belief, disability, age or pregnancy.
We embrace difference and know that if you can be yourself at work, you'll be happier, more motivated and creative. We want you to bring your whole self to work, to have your own perspective and know that you belong.
What you’ll get in return
At Fluidly we’re defining a new category of Intelligent Cashflow to help business owners sleep better at night by forecasting and optimising their finances.
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