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Content Specialist
Ensure overall customer satisfaction and drive customer retention for the leader project cost management software Cleopatra Enterprise.
You will work closely with Technical Support and Sales Departments to ensure overall customer satisfaction and drive customer retention through periodic check-ins and maintenance tasks.
With a deep understanding of the customer needs, you will establish a link between our customers and Technical Support Department to keep the training materials and documentation of our software, Cleopatra Enterprise, up to spec.
During the onboarding of new clients, you will provide them with the training materials of Cleopatra and help them along in achieving their goals.
After onboarding, you will make sure that the clients remain satisfied. You will gather feedback from the client and help us create a better software product supported by the best training materials and methods.
Qualifications
We’re looking for a curious mind, a drive to understand new software tools and a critical mindset to deliver quality work.
Since our beginnings, we've grown to become a global innovator in the field of project cost management. Today our mission is to help clients with their project by answering questions such as 'How long will it take?', 'How much will it cost?', 'How will the performance be improved?'. At the heart of the organization is our dedicated team of specialists.…
Since our beginnings, we've grown to become a global innovator in the field of project cost management. Today our mission is to help clients with their project by answering questions such as 'How long will it take?', 'How much will it cost?', 'How will the performance be improved?'. At the heart of the organization is our dedicated team of specialists. Our software development, consultancy, sales, and operations teams are the driving force behind the trust we enjoy from our customers.
I'm a Sr Cost Engineer and have been working at Cleopatra Enteprise for more than 20 years. As a consultant, I’ve provided consultancy services to clients in industries like oil & gas, chemical and mining. For these clients, I’ve created cost estimates and controlled the cost of their projects
Originally I’m from a little village just north of Alkmaar. Last October, I graduated from the Delft University of Technology, the Wroclaw University of Science and Technology and the University of Miskolc in Mining & Environmental Engineering. During the two years of my master’s it took me…
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