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Content Specialist

Posted 26 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Content Specialist

Ensure overall customer satisfaction and drive customer retention for the leader project cost management software Cleopatra Enterprise.

You will work closely with Technical Support and Sales Departments to ensure overall customer satisfaction and drive customer retention through periodic check-ins and maintenance tasks.

With a deep understanding of the customer needs, you will establish a link between our customers and Technical Support Department to keep the training materials and documentation of our software, Cleopatra Enterprise, up to spec.

During the onboarding of new clients, you will provide them with the training materials of Cleopatra and help them along in achieving their goals.

After onboarding, you will make sure that the clients remain satisfied. You will gather feedback from the client and help us create a better software product supported by the best training materials and methods.

Qualifications

We’re looking for a curious mind, a drive to understand new software tools and a critical mindset to deliver quality work.

  • Degree in Media & Communication, International Business, Languages or similar
  • Fluent in English in speech and writing
  • German speaking is a plus
  • Multimedia platforms skills
  • Daily use of Microsoft Office
  • Organized, multitasker, team player

Since our beginnings, we've grown to become a global innovator in the field of project cost management. Today our mission is to help clients with their project by answering questions such as 'How long will it take?', 'How much will it cost?', 'How will the performance be improved?'. At the heart of the organization is our dedicated team of specialists.…


Since our beginnings, we've grown to become a global innovator in the field of project cost management. Today our mission is to help clients with their project by answering questions such as 'How long will it take?', 'How much will it cost?', 'How will the performance be improved?'. At the heart of the organization is our dedicated team of specialists. Our software development, consultancy, sales, and operations teams are the driving force behind the trust we enjoy from our customers.

Engineering
Zwijndrecht
Active in 7 countries
120 employees
60% men - 40% women
Average age is 32 years

What employees are saying

Raymond

Senior Cost Consultant CCE

Raymond

I'm a Sr Cost Engineer and have been working at Cleopatra Enteprise for more than 20 years. As a consultant, I’ve provided consultancy services to clients in industries like oil & gas, chemical and mining. For these clients, I’ve created cost estimates and controlled the cost of their projects

Bas

Junior Cost Engineer

Bas

Originally I’m from a little village just north of Alkmaar. Last October, I graduated from the Delft University of Technology, the Wroclaw University of Science and Technology and the University of Miskolc in Mining & Environmental Engineering. During the two years of my master’s it took me…