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Customer Success Manager

Job in London, United Kingdom
Posted

Degree level

Bachelor

Job function

Marketing

Required language

English (Fluent)

Work experience

0 to 1 years

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DESCRIPTION

About the company

LandInsight is a new platform that is fundamentally changing how the property industry buys land for development. It’s a big data platform that speeds up the process of finding, assessing and buying land. It comes at an important time, one of the biggest challenges for the UK housing crisis is tackling the shortage of development land. Our tech has changed the game and as a result we’ve become the UK’s fastest growing PropTech company (and we’ve got the awards to prove it!).

Our culture

We live and breath our values of ‘open’, ‘empower’ and ‘home’, they are in the footprints of all we do and who we are.

We truly believe that businesses flourish when people are empowered to work collaboratively and harmoniously. That’s why we prioritise team building, high engagement and knowledge sharing in every thread of company. Sitting in our open plan offices means not only knowing the founders, but also learning about the conception and scale of a startup.

We don’t just make empty gestures about our culture - we were voted as the 3rd best UK SaaS Company to work at, and have also received awards for ‘Best at Employee Development’.

Your Mission

Our Customer Success Team is a crucial area of our business and a vital component to our growth plans.

The Customer Success Manager is responsible for building and maintaining lasting relationships with clients by providing clear strategic success plans to our enterprise accounts alongside expert training, guidance, and advice to ensure that LandInsight becomes the must-have tool within their business, helping them grow and achieve their objectives and return on investment

It’s a fantastic role that is both challenging yet rewarding and will allow you to develop and grow and have a real influence in the direction of our team.

With no sales driven targets, your main focus, your ONLY focus is making your customers successful.

Key Responsibilities

  • Our Customer Success Team is a crucial area of our business and a vital component to our growth plans.
  • Not to be confused with Customer Support, a Customer Success Manager is responsible for building and maintaining lasting relationships with clients by providing clear strategic success plans to our enterprise accounts alongside expert training, guidance, and advice to ensure that LandInsight becomes the must-have tool within their business, helping them grow and achieve their objectives and return on investment.
  • It’s a fantastic role that is both challenging yet rewarding and will allow you to develop and grow and have a real influence in the direction of our team.
  • With no sales driven targets, your main focus, in fact, your ONLY focus, is making your customers successful.

REQUIREMENTS

  • Experience isn’t necessary, we can help you with that but what you do need is a proactive, confident, professional approach with a real passion for helping our customers achieve success.
  • You need to be enthusiastic about what you do and be a real people person, able to deal with different types of people at all levels and confident delivering training and presentations to large audiences.
  • It's important that you are organised, diligent and creative in your approach engaging your clients and continuing to add on going value and support.
  • Culture is a huge part of who we are, and so we are looking for people with the same beliefs, and who can live and breath our values of Open, Empower, and Home.
  • You will fit well into a newly formed team that is warm, engaged and collaborative.

BENEFITS

  • Flexible working hours
  • Competitive salary
  • 25 days paid holiday (in addition to bank holidays)
  • Dog friendly office (2 lovely dogs in the office every day!)
  • Loads of social events, including a quarterly away day, an annual ski trip and monthly socials
  • Gym and wellness contributions, and a cycle to work scheme
  • A supportive working and learning environment
  • Dedication to hiring for cultural fit, so you know you’re going to be sitting next to someone who you want to grab a beer/glass of prosecco with (usually at the free WeWork bar we have available after 2pm every day!)
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About Land Insight
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Create better places with an easy way to find and assess off-market land with the potential for new homes.

Real estate
London
50 employees