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Senior Customer Success Manager - EMEA

Posted 25 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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At Foleon, we believe in creating the best digital content in the world in an effortless, and user-friendly manner. That’s why we’ve developed a product suite that helps our clients to transform their company’s content strategy completely, and to create sales and marketing collateral that’s mobile-friendly, interactive, and measurable. and to replace the old-fashioned PDF and print versions.

For our growing team in Amsterdam, we are looking for a Customer Success Manager. In this role you will be the proud front line of the company, and responsible for the success of our customers (the name really says it all)!

If you believe in replacing all the PDFs in the world and educating customers on how to do that, keep applying with us.

Your mission

Your primary objective is to let our client be (more) successful. You help them get the most out of our tool and expand the usage of it in different business units. You will advise them on both a strategic and practical use of our platform. You will proactively reach out to give a constructive feedback on design, content, and distribution.

You'll help clients in defining the role of the publication in their communications strategy and teach them how to use our tool effectively. Good knowledge of distribution and analytics is mandatory and enables the CSM to help each customer to achieve their final goal.

And last but not least, you'll inspire clients by providing them with the right case studies and examples.

Your focus

To make clear what the focus of the CSM-role should be, the most important responsibilities are summed up below:

You will onboard and enable customers with industry knowledge

You will advise and consult customers on Foleon best practices in terms of design, content, distribution, and analytics.

You will conduct Customer Business Reviews for strategic alignment with top-tier customers

You will give presentations, one-to-one training and webinars about the use of our tool to clients

You will translate the needs and pain points of customers to the product development team

The Sr CSM is involved in the Enterprise sales track (pre and post) so the CSM is well aware of the agreements made and the expectations of the prospect. It’s also a good way for the prospect and CSM to get to know each other at an early stage and build a solid relationship.

Your skills

  • Passion for Foleon values and believing in the mission and vision of the company
  • Possess strong relationship building capabilities and excellent interpersonal skills
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
  • Comfortable in supporting and working with global customers across many time zones

Your qualifications:

01

3+ years of customer success experience in a SaaS company

02

Bachelor’s Degree level or higher

03

Required languages: Native in English, any other language is a plus (Dutch, German or Nordics ones are with advantage)

04

Proven track record of working in a customer facing role

05

Experience of working with CRM software is a plus (Hubspot, SFDC, etc.)

06

Experience of working with CSM software is a plus (Gainsight, Client Success, Customer Success Box, etc.)

07

Have marketing, analytics background or experience with platforms like Google Analytics or Adobe Analytics, or be willing to learn the basics skills

Foleon is een content creatie platform dat iedereen in staat stelt om interactieve content te maken, on brand. Geheel responsive, zonder developers.
In 2013 begonnen in Alkmaar met 2 man, inmiddels kantoren in Amsterdam, Londen & New York en een team van meer dan 100 fte. Onderhand dus geen ‘start-up’ meer, maar een internationale marktleider, met de vrijheid en ondernemersmentaliteit die past bij een innovatieve scale up!

Marketing & Communication
Amsterdam
Active in 3 countries
110 employees
50% men - 50% women
Average age is 31 years