Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

This opportunity has expired. It is therefore no longer possible to like or apply.

See similar opportunities instead

Customer Service Wholesale German speaker

Posted 23 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Salary
€2,750 per month
Degree level
Required languages
German (Fluent)
Dutch (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

Who we are

Exota BV is a healthy creative company with around 65 employees and a number of flex workers. With King Louie we are market leader in the area of vintage inspired fashion for women. Due to our beautiful designs, prints and good fit and quality, we strengthened our brand, expanded our business abroad and are still growing internationally.

The human factor is important to us, as well as environmental sustainability. We have an informal company culture with an entrepreneurial and cooperative spirit. When this sounds attractive to you, please read on.

Responsibilities:

  • Realize and optimize the Customer Service within your region, in a way that client satisfaction as well as the turnover/budget goals will be reached.
  • Operational management of your customers: know your clients, know what's on their mind, find solutions that will help them and be pro-active when you signal certain issues.

Customer Service & Sales Support

  • Point of contact for customers, distributors and sales agents in your region via phone and email.
  • Communication and cooperation with customers about orders, deliveries, stock levels, questions, complaints and payment conditions.
  • Make sure you work well together with other teams (logistics, finance and sales).
  • Order management: coordination and handling of pre-orders (showroom orders)
  • Execute the return policy
  • Monitor the B2B portal with regard to customer-friendliness and exactness of content

Specific responsibilities/projects:

  • Support with the preparations for - and give support during the showroom sales periods and the 'Agent-Days' (gathering of all our foreign agents in the Netherlands), as well as have a supporting role during collection presentations and other events.
  • Support the organization of the Sample Sale (twice per year)
  • Additional projects for customers in your region

We ask

  • Bachelor in Commerce/ Customer Service
  • 3-5 years of relevant work experience
  • Service minded and a commercial mindset
  • Excellent mastering of the German language (written and spoken), preferably a native speaker
  • Dutch and English is a strong benefit
  • Experience with ERP-systems (Navision)
  • Strong knowledge of Excel and Word
  • Experience in fashion is an advantage
  • Flexibility during peaks (sales seasons)
  • Pro-activeness regarding process improvements

You are

  • Customer-friendly and service minded
  • A good communicator
  • Commercial
  • Autonomous
  • Pro-active
  • A good planner
  • Quality oriented
  • Accurate and systematic
  • Work well under pressure
  • Good at and creative in solving problems

We offer

A dynamic role within a relatively small and flat organization with a pleasant working environment.We offer a market conform salary, depending on knowledge, education and relevant working experience in the range: €2.300 - €2.750 based on our standard 38 hours working week, a good pension arrangement, travel expenses between 10 and 30 km, provision of a daily healthy lunch. In addition we regularly have a staff drink, team outings and a staff party twice a year. Other fringe benefits according the cao Retail non-food (previously called: cao Fashion).

The company is located within the ring A10 and walking distance from train station Amsterdam Sloterdijk.

King Louie is a vintage inspired womenswear brand from Amsterdam, known for its colors, prints and perfect fit. With a distinctive, own handwriting King Louie aims to inspire and surprise consumers.

Retail
Amsterdam
125 employees