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Job Purpose
We have a fantastic opportunity for Customer Advisor Advanced roles in our Income team. These new roles are very important to the business as it will be your responsibility to locate and verify customers to ensure we issue them with a correct and accurate bill. You will also be responsible for speaking directly with customers to resolve leaks, meter and consumption issues.
We are looking for people who have excellent communication skills in order to take ownership of customers' accounts and build a good rapport. You will be required to use your own judgement, make informed decisions for the benefit of the business and the customer. You will be answering customer queries using a variety of methods; letter, email or telephone. To be successful in this role, you will need to be able to prioritise your workload in a fast paced environment and be able to react quickly. You will need to ensure that the complex requirements of Domestic customers are responded to quickly and accurately, within agreed timescales.
Job Accountabilities
Knowledge and Skills
Desirable Criteria
United Utilities provides water and wastewater services to around seven million people in the North West of England supplying 3million households and 200,000 business premises. We manage the catchment land around our reservoirs to safeguard the quality of the raw water we collect and store.
We then treat and deliver it to our customer's taps - nearly 2,000 million litres a…
United Utilities provides water and wastewater services to around seven million people in the North West of England supplying 3million households and 200,000 business premises. We manage the catchment land around our reservoirs to safeguard the quality of the raw water we collect and store.
We then treat and deliver it to our customer's taps - nearly 2,000 million litres a day
We also collect wastewater from our customers and surface water from roads and highways, treat it at our wastewater treatment works before returning it back safely to the environment.
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