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Business Improvement Analyst, Central Operations (9 month FTC)

Posted 23 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Overview of Department

The Business Improvement Team provides a dedicated resource to help deliver projects and initiatives for and on behalf of the Clients Department. As well as the main set piece projects we can provide assistance with all types of projects and initiatives.

We can:

—Facilitate meetings

—Help plan and run workshops

—Assist in mapping out your processes

—Work with you to implement improvements

—Provide an objective viewpoint to a problem

Purpose of Role

Covering for parental leave we are looking of the right candidate to start as soon as possible.

The role will be part of a team of 10 people who are supporting change initiatives in our Client Servicing and Operational departments. We are looking for someone with experience in change projects and who enjoys working with people and data. There will be an element of business process mapping (we utilise BPMN2.0) and you will work closely with our digital and marketing teams to support our digital servicing offering.

We are looking for a candidate with a good logical mind-set and the ability to understand and encourage challenge to our existing processes.

The Business Improvement team’s purpose is to ensure the investment operational and client servicing functions are making innovative and effective improvements in a constantly evolving environment. The analysts do this by assessing the internal and external environment, consulting with business areas to develop strategy, work with the business and IS stakeholders to clarify what action needs to be taken and then support and monitor the change.

Responsibilities

Manage stakeholders across relevant business areas.

Provide a tailored support function for a varied range of projects, initiatives and process improvements.

Assist with all stages of business improvement as required, including:

  • Vision Setting – work with stakeholders to create the vision for the initiative or improvement.

  • Process Management – monitor and analyse business processes and propose improvements.

  • Scope setting – work with stakeholders to establish the scope of any improvement.

  • Prioritisation – assist the stakeholders in prioritising business requirements.

  • Requirements – contribute to the delivery of business requirements to aid design and development of new products or processes.

  • Testing – ensuring the deliverables are fit for purpose and progress is made towards the vision and objectives.

  • Implementation – ensure there are appropriate procedures in place, and any follow up actions have relevant assigned owners and are followed on to completion.

Engagement with relevant audiences with regards to any improvements.

Interact with other project focussed areas of the firm wide to continue to develop best practice principles.

Building an awareness of industry practices in relation to project delivery.

Knowledge, Skills and Experience

Qualifications:-

  • Any relevant Project Management or Business Analyst qualifications (desirable)

Experience and Knowledge:-

  • Previous experience in strategic change or project management
  • Exposure to the investment management environment (desirable)

Abilities and Skills:-

  • A desire to create real impact, an eagerness to learn and a fearless approach to any challenge
  • The ability to identify opportunities for improvement, formulate them and drive them forward
  • Good communication skills to engage with customers at all levels across the business
  • Ability to work on your own initiative, with minimal supervision, including prioritizing workloads to meet deadlines
  • Accuracy and attention to detail
  • Workshop facilitation skills

Competencies:-

  • Client Focus
  • Communication
  • Technical Competence
  • Influencing

Baillie Gifford is one of the UK's leading independently owned investment management firms.

Investment Banking
Edinburgh
1,000 employees