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FUGA seeks an Onboarding Manager for our Client Services team - Record Labels and Music Services in our Amsterdam HQ.
FUGAa leading digital music distribution platform headquartered in Amsterdam, is currently looking for an Onboarding Manager to support our global client base. You will join the main Onboarding hub in our HQ and will be the first point of contact for record labels and online music services that use our software to distribute music.
What you do:
In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are:
Requirements
Who you are:
You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are:
Even better
We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:
Who we are
Company
Founded in 2006, FUGA builds software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is in Amsterdam, the Netherlands, with offices in New York, London and Rome.
We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin' Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so, FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.
FUGA is an industry-leading technology and services company for international rightsholders. Connected to over 260 digital service providers worldwide, the FUGA system manages close to 3 million tracks, with up to 2.5 million deliveries being performed every month.
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