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Customer Services Executive

Posted 26 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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SALARY - £20,000 (12 month FTC)

Customer Service Executive

We are looking for an excellent Customer Service Executive to join our Customer Service team here at our UK Head Office in Basingstoke. Initially this role will be 12 month fixed term contract maternity cover.

The successful candidates will act as advocates for the customers within Tech Data relating to after sales management processes and procedures. Previous experience of an inbound Customer Service role is essential. The main responsibility will be to provide leading customer focused service through accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.

Accountabilities:

  • Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
  • Own, respond to and ensure progression of queries within service level agreements
  • Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
  • Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes
  • Highlight and help to address root cause issues relating to after sales management queries
  • To promote the use of Tech Data’s E Business customer service tools
  • Support other team members to achieve goals and maintain a strong team work ethos
  • To support the business by following all company policies and procedures and working to the Tech Data shared values

Hours of work are Monday to Friday 9.00am - 5.30pm, we offer a competitive salary, excellent benefits and working as part of a dynamic and professional team.

If you feel you have relevant proven experience, would like to find out more about this position and Tech Data please contact our Recruitment Department or forward your CV and details today.

From the smart phone in a user’s hand to complex solutions powering a global enterprise, Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialised skills and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance.

IT
Chineham
14 employees