Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

This opportunity has expired. It is therefore no longer possible to like or apply.

See similar opportunities instead

Service Operations Engineer

Posted 26 Mar 2024
Work experience
0 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

In this role you will join a multinational service operations team, who are responsible for proactively monitoring and resolving application incidents affecting Irdeto systems globally, whilst ensuring maximum availability and performance. You will serve as a coordination point for communications between our Global customer base (including TV operators such as Charter Spectrum, ITV, TataSky) and Irdeto Engineering, SysOps, DevOps, Security, Architecture and Service Delivery teams. You will help with root cause analysis of recurring incidents and raising escalations to back line teams as necessary.

If you are interested in the world of cybersecurity, cloud computing and IT service management, this is a great entry-level opportunity. You will be at the forefront of managing the service operations for our leading security products, dealing with customers all around the world in a team of expert cloud engineers. You will also have a wide access to online learning platforms to develop new (technical) skills and improve existing ones.

Key Responsibilities:

  • Provide administration and maintenance support for web applications hosted in AWS.
  • Perform application troubleshooting to quickly resolve the issues per documented procedures.
  • Effectively respond to monitoring alerts, incident tickets, information requests within predefined SLA's.
  • Handling communication and notification on major issues to all stakeholders. Document resolution run books and standard operating procedures.
  • Work on continuous improvement initiatives (Automation) and be involved in service transition and launch projects.
  • Work with core monitoring tools such as Splunk, AWS CloudWatch, Nagios and VictorsOps.
  • This position will involve 24*7 shift work.

Who we are looking for:

  • You have (recently) completed a Bachelor or Master’s degree in Computer Science or a related technical discipline, or have some work experience in cloud computing.
  • You have experience working in both Windows and Linux environments.
  • Prior working knowledge of cloud technologies (AWS) is advantageous.
  • Some experience scripting in one of these languages is advantageous: powershell, bash, python.

About the Technology group

In this role you will join our Technology team. This team is Irdeto’s center of excellence for Technology Advancement, Innovation, Market Intelligence, IT and DevOps. We deliver outstanding service to our customers, both internal and external. We are dedicated to the lifecycle management of Irdeto’s products and services, and ensure our products operate flawlessly in the cloud. If you enjoy innovation, providing great support, smooth IT and Cloud processes and complicated technical challenges, you’ll love working with us.

What do we offer you?

At Irdeto, we know that our success results from our globally diverse workforce. You will find teams of outstanding people working on our wide range of solutions and services that secure and shape the future of video entertainment & gaming, automotive and connected healthcare and manufacturing industries.

Irdeto offers the freedom to work in exciting environments that best suit your skills and ambitions. We encourage personal and professional growth and success among all employees with:

  • Competitive remuneration and benefits
  • Career and personal development opportunities
  • Flexible working spaces in state of the art offices
  • A focus on collaboration, creativity, health and happiness
  • Working for a truly global company with offices in 15+ countries

With more than 50 years of business innovation behind us, Irdeto is a solid company that recognizes that it is the people who make our company a success.

We are looking for people who are energetic, dynamic and driven to be part of our global community. Welcome to Irdeto!

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth, and fight cybercrime in video entertainment, video games, and connected industries including transport, health, and infrastructure.

IT
Hoofddorp
Active in 13 countries
1,000 employees
60% men - 40% women
Average age is 33 years

What employees are saying

Ilker O.

Graduate Software Engineer

Irdeto Graduate Program is an invaluable opportunity to start your career in software development, at a company with great expertise and technical know-how. It’s a great way to gain experience with software development, in an environment with some of the best engineers that are out there. The…

Lu C.

Graduate Software Engineer

What appealed me most to the Graduate Program is that it offers a great chance for technical graduates to get into the real industry work. Young graduates can get useful on-the-job training and cooperate with agile teams. At university, what we learn is mostly theoretical knowledge, here…