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Technical Writer

Posted 25 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Write the documentation so system integrators and developers can adopt, extend and build our software for optimum performance.

Meet the job

You deliver best in class documentation that enables external and internal clients to easily and rapidly accomplish Backbase projects.

The R&D Department is a multidisciplinary team of experienced and highly skilled software developers, test engineers, UX designers, Technical Writers, Product Owners and Support Engineers. Working in the R&D team, you proactively source information in order to create accurate content. While new features and functionalities added to our software create a great user experience, you have a major impact in assuring that these solutions are easy to implement and configure for an external user.

The complexity and nature of the product, combined with the latest technology trends, makes working in Products at Backbase a great and challenging experience.

How about you?

● You have experience working with markup languages such as Asciidoc and Markdown;

● Your natural curiosity and social skills allow you to gather information from software professionals;

● You have solid experience writing, editing and proofreading technical documentation for different stakeholders using Git, Bitbucket, Confluence, and other documentation publishing software;

● Developers, Software Architects, testers and Product Owners like working with you because of your flair and your thorough understanding of software and web technologies;

● You have experience documenting REST APIs and services, as well as documenting programming examples, particularly in JavaScript and Java;

● You have experience working in a multidisciplinary team using Agile or Scrum methodology with JIRA.

Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…


Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.

Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.

The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.

Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.

IT
Amsterdam
250 employees