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Head of Business Relationship Management

Posted 22 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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External Job Description

We are looking for an influential and confident Business Relationship Management professional to join NATS as the Head of Business Relationship Management. This an exciting opportunity to make your mark in a dynamic and forward thinking organisation, you will be accountable for the relationship between CIO (IS & Analytics) and all NATS business areas.

As the HoBRM, you will have a strategic view of requirements from customers and will be responsible for establishing and agreeing appropriate solutions to meet the needs of our customers and optimising value through enabling technology and data insight.

You will also be accountable for:

  • Developing and nurturing the CIO’s business relationships with senior stakeholders across NATS, ensuring business requirements are fully understood and fed back into the CIO
  • Providing a single 'face' for CIO when engaging new Business from within or outside of the organisation
  • Identifying and qualifying business requirements, translating them into user stories and working with Business Solutions and Information and Insight to create mutually agreed account plans
  • Leading as the ‘translation layer’ between the CIO and the business, promoting services, capturing, shaping, managing and prioritisation of demand for all CIO services
  • Providing recommendations on the prioritisation and reprioritisation of CIO projects and initiatives meeting demands from the business
  • Developing, sharing and maintaining the CIO roadmap of demand by business area and ensuring that it feeds into the overall CIO roadmap
  • Stimulating, influencing and shaping the demand for new services through the innovative application of technology and analytics to critical business goals
  • Dedicatedly tracking issues across the CIO and resolving before customer notices
  • Working with the business, the Office of the CIO and CIO functional delivery teams to agree appropriate funding and budget provision

Qualifications & Skills:

  • Good honours degree in Computer Science, Information Science or equivalent knowledge acquired through experience
  • An accomplished, credible and respected business relationship professional with a strategic focus and experience of developing and delivering strategy and plans in a process-oriented, high-complexity, technology environment.
  • Validated ability in providing clear leadership, developing high performance teams, and delivering change coupled with business results. An excellent communicator with the ability to build and maintain relationships
  • Experience of project management and change methodologies e.g. Prince 2, MSP, P30, Agile.
  • Experience of implementing business change in a mixed in-sourced/out-sourced delivery environment
  • Deep understanding of digital technology and data analytics and their ability to deliver value to internal and external customers.
  • Experience of working with a diverse and geographically disparate stakeholder community
  • Demonstrable strong commercial acumen

Additional vacancy information

In addition to salary, NATS offers a range of excellent benefits which includes a bonus, BUPA, Dental Cover, 26 days leave plus statutory leave and a top class contributory DC pension scheme.

We are passionate about being an equal opportunities employer, treating all colleagues in a fair and respectful manner. We appreciate and value the diversity of our employees and the inclusive environment we work in. Having employees with a wide range of skills, knowledge, creativity, innovation and energy is important to us, and allows us to be the industry leaders we are.

Nats UK is an air traffic management and solutions company.

Aerospace & Defence
Fareham
3,000 employees