How can I bring to life the role of a PC on the streets over the phone? How can I describe to somebody what it’s like working in a busy emergency contact centre? How can I settle a candidate’s nerves in advance of their assessment day? What should I say to convince somebody to stay with us whilst their pre-employment checks are taking a little while? How could I make our sifting processes more efficient given the volume we need to process? Can I make suggestions as to something that might be missing in job adverts based on the questions I hear each day from candidates?
On any given day, these thoughts might run through your head in the role of Resourcing Customer Service Advisor within our team. Our team deliver a varied end-to-end resourcing service, recruiting against our client’s ambitious Workforce Plan. Our service deliverables include creative advertising and marketing of roles, administration of the candidate journey using Oleeo / Oracle, scheduling of assessment centres, and high-touch candidate care by telephone / email throughout the application process. You will be the first person a candidate interacts with as they contemplate joining our client’s organisation, be that through online activity or through taking their calls, giving us the opportunity to set a great first impression of their potential future employer. You will work closely with your colleagues at the client site delivering the face-to-face recruitment service, ensuring that together we give candidates the best possible experience and secure the desired outcomes for the business.
Delivering the client’s annual Workforce Plan is no easy task. To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of our team, have good problem solving skills, excellent record keeping and a desire to go the extra mile.