Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

This opportunity has expired. It is therefore no longer possible to like or apply.

See similar opportunities instead

Customer Success Manager

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

Operational

  • Excellent product and Client understanding including trends (market access, technologies, etc.) and key decision makers, with the ability to maximise value and adoption across the portfolio
  • Build strong, subject matter relationships across the client
  • Be the subject matter bridge between sale and post-sale
  • Adopts a well-considered strategic focus to ensure the client maximises ROI
  • Meet or exceed minimum published GTM Customer Success benchmark standards
  • Work across the Client Leadership Team to ensure all members are clear on Client Strategy and working towards common goals
  • Develop a long term client relationship outside of the sales cycle through helping the client to maximise value from the products and propositions purchased to generate a significant ROI.
  • Ensure that good client outcomes are at the centre of the decision making, and where B2B2C decisions are required the consumer journey is also factored in
  • Promote the development of client relationships and seek to exceed client’s expectations
  • Drive usage and increase proficiency of client’s using Experian’s solutions through effective training and application of initiatives
  • Work as the escalation point for the client, driving the resolution internally
  • Execute strategies to drive results in key KPIs such as Adoption and Usage rates, Client Advocacy rates (NPS), Renewals and CSAT

Strategic

  • Work with GTM organisation to ensure they are pro-actively engaging the client with regards to renewals
  • Track adoption and ensure client feedback is received by the relevant product organisation
  • Works closely with Strategic Client Director to implement a documented strategic plan that aligns to both the client and Experian’s objective

Experience

  • Business and commercial experience gained in a complex, matrix environment.
  • Experience within business strategy or consulting roles or customer success
  • Relevant experience of:
  • Sales, Marketing, Commercial, Product and Business Development
  • Current technologies and their business application
  • Products and systems needed to deliver effective service to customers
  • Risk management practices and processes
  • Strong awareness of the client market space and current client goals in this area
  • Creative & strategic thinker
  • Strong change management capability
  • Experienced in identifying and forming strong -alliances and ability to create partnerships with clients, stakeholders and teams • Clear and adept communication skills at all levels, internally and externally • Results-orientated
  • Experience working in a client facing environment, driving long term partnerships and success

Experian unlocks the power of data to create opportunities for consumers, businesses and society.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

IT
London
14,000 employees