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The Role
Your responsibilities will include taking a variety of interesting and challenging calls, some of which include making various changes to our customer’s accounts and answering complex queries whilst keeping to a first call resolution.
Your Skills and Experience
You’ll be adaptable to change as this is key to your success as well as the growth of our business. You’ll think on your feet, listen to our customers, display empathy and ensuring you meet the customer’s expectation.
You will work individually, as well as being part of a larger team in a fast-paced environment where you will thrive to be the best.
We have many supporting teams across Cardiff, Cumbernauld, Havant and Perth with different business areas working together.
We have a unique culture where we value everyone; our front-line staff that deal directly with our customers have a vital role in the business. We will train and support you throughout your journey to enhance and develop your existing skills. Many of our leaders began their careers in the role you are applying for today.
At SSE, our job is to provide the energy people need in a reliable and sustainable way. We're involved in producing, distributing and supplying electricity and gas and we provide other energy-related services as well. SSE is the only company listed on the London Stock Exchange involved in such a wide range of energy businesses.
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