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Housekeeper

Posted 26 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Part-time
Degree level
Required language
English (Fluent)

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Housekeeper

The stunning, quirky and friendly Mercure Leeds City Centre is looking for a part-time Housekeeper to join the team for 16 hours per week.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Housekeeper will clean and service guest rooms so everything is spotless and prepared for guests.

Key Responsibilities

  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitising our bathrooms, removing rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
  • Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
  • Handle and store chemicals in line with hotel regulations and any local legislative requirements
  • Greet and acknowledge guests
  • Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
  • Report to manager needed repairs or unsafe conditions
  • Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the manager on duty
  • Respond to guest complaints, special requests and take action to ensure guest satisfaction
  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • May assist with other duties as assigned

Knowledge, Skills & Abilities

  • Basic reading, writing, and maths abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
  • Have the ability to work a flexible schedule including weekends and/or holidays

Proven Experience/Education Level

Communication skills used frequently when interacting with guests and employees

Splendid Hospitality Group (SHG) is one of the UK's fastest growing privately-owned hotel groups which has built its reputation through the design, construction and operation of a full range of hotel styles and locations across the UK.
Boasting an impressive portfolio of 19 hotels, SHG works in partnership with renowned and trusted brands including IHG, Accor and Hilton, as well…


Splendid Hospitality Group (SHG) is one of the UK's fastest growing privately-owned hotel groups which has built its reputation through the design, construction and operation of a full range of hotel styles and locations across the UK.

Boasting an impressive portfolio of 19 hotels, SHG works in partnership with renowned and trusted brands including IHG, Accor and Hilton, as well as owning a handful of independents which can be found in the beautiful and historic cities of Edinburgh, Oxford and York.

The success of SHG lies within our Splendid family who are all committed to the Splendid Hospitality Way, delivering genuine service to create extraordinary experiences.

Hospitality
London
5,000 employees