We are looking for a Tech Support Executive to sit between our engineering and sales teams to predict, prevent and solve all customer product issues.
You will help identify, and where possible fix, technical problems and provide responses to customer questions from our global client base, which includes The Times, The Guardian, Le Monde and Conde Nast. By ensuring high retention rates and outstanding customer satisfaction, you will contribute directly to our growth rate.
By gaining a deeper understanding of the publishing industry and our customers, you will also contribute to the product development process by collaborating with our partners and suggesting new features and products.
We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.
Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.
Do you think you have what it takes to be part of Echobox? We'd love to hear from you.
About our work:
Minimum Academic Qualifications:
Required Skills and Experience: