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Desktop Manager

Job in Bolton, United Kingdom

Degree level


Job function


Required language

English (Fluent)

Work experience

1 to 3 years

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An exciting opportunity has arisen for an Desktop Manager to join our team in Bolton.

As the Desktop Manager, you will be responsible for leading, motivating and mentoring a team of IT Engineers to deliver a reliable, highly available service to support a wide range of customers. Providing high level guidance on technical issues and project delivery, the role will involve day to day management of the team; allocating work, as well as ensuring KPI's and SLA’s are met by delivering results.

You will be motivated by success and have demonstrable experience of inspiring and leading a team. You will thrive in taking responsibility over difficult situations and able to form resolutions in a structured and systematic way.

A full, clean driving license is essential.

Key Responsibilities

  • Managing a team of ten engineers, conducting performance reviews, 121s and day to day management.
  • Ensure that incidents raised within the team are dealt with in a timely manner and escalated appropriately.
  • Proactive approach to all aspects of service delivery.
  • Prioritise tasks and projects to meet business and customer requirements.
  • Ensure that change control processes are followed within the team.
  • Managing a large estate of devices
  • Managing and developing relationships with Clients and key Third-Party suppliers
  • Developing and delivering the IT strategy
  • Solutions design to meet new customer requirements or technology releases

Skills and experience

  • Experience of managing a team of engineers.
  • Excellent knowledge of Microsoft products, Windows 7/8/10 (and Server 2008/12/16)
  • Excellent knowledge of Virtual Desktop Infrastructure
  • Excellent communication skills – verbal & written
  • Supporting the delivery of cloud technologies to the end user.
  • Understanding of Service Management as described by ITIL
  • Good time management and planning skills - ability to manage a large and varied workload for yourself and others.
  • A proven track record of delivering work to deadlines
  • Hardware and educational software support – PCs, printers, projectors…
  • Networking fundamentals
  • Information sharing solutions (SharePoint driven Virtual Learning Environment)

What's in it for you?

Agilisys is an employee owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK.

At Agilisys, we are passionate about people who are passionate about technology and digital disruption. We pride ourselves on our integrity towards our colleagues and our clients and strive to be the transformation and operating partner of choice to the public sector.

We are collaborative in the way we work, and our agile and fast paced environment poses many opportunities for exposure to new technologies and ways of working. As an Employee Owned business, our people are our main asset, and everyone has a real say in the direction that the business is heading

In addition to salary, training and a wonderful office environment, we offer the following corporate benefits:

  • Pension Scheme
  • Health Insurance
  • Being an Employee Owner as part of the Employee Owned Trust, you can make a difference in the future of our organisation.
  • Life Assurance
  • Flexible working
  • Access to exclusive discounts and offers with a variety of retail providers through Agilisys “Perks at Work” scheme.

Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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About Agilisys
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Agilisys, an employee owned organisation, is one of the UK’s fastest growing and innovative cloud and digital transformation specialists, enabling organisations to adopt technologies, platforms and processes that promote new ways of working. An established partner for both the public and private sector for nearly two decades, we have earned a strong reputation and hold deep domain expertise delivering change...

1,500 employees

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