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Customer Relations Representative Benelux

Posted 25 Mar 2024
Work experience
5 to 10 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Your role: You are responsible for the execution of the entire customer service process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites. An eye for detail and passion for the job make you the best at your work. You’re always looking for a way to optimize the company's service and like to share these ideas with your team.

Who you are:

  • Serve as customers’ primary point of contact, and own customer issues, from start to finish. Manage customer accounts and interact with them to provide and process information in response to inquiries, concerns and requests about products and services
  • Answer phone calls, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement
  • Interact with and support company sales representatives and business partners (Logistics, SNP, etc)
  • Handle and resolve customer complaints
  • Escalate requests and unresolved issues to the designated resource
  • Work under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects
  • Problem solving attitude and are comfortable in taking the initiative.
  • An (educational) background in Business
  • Customer service experience in a similar international environment (preferable)
  • Experience with SAP and Oracle systems are a plus
  • Fluency in Dutch and English, both conversational and written. Portuguese is a plus
  • A positive outlook on dealing with customers and know how to organize/prioritize your work
  • Enjoy working in an international team
  • Driven to provide outstanding customer service
  • Flexible – open to change and able to adjust accordingly

Merck: the vibrant science and technology company.
Science is at the heart of everything we do. It drives the discoveries we make and the technologies we create.
We make a positive difference to millions of people’s lives every day. Our constant curiosity and specialist approach drive our partnerships and bring new ideas to life. From advancing gene editing technologies and discovering unique ways to treat the most challenging diseases to enabling the intelligence of devices.

Pharmaceutical
Schiphol-Rijk
10,000 employees