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Junior Trust & Safety Specialist

Posted 26 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Catawiki’s purpose is to enable people to discover and obtain special objects that help them fulfill their passions. In doing so, we support our customers adding empathy and are able to transform their experiences into amazing adventures.

How we roll

The Junior Trust & Safety Specialist educates and monitors users on our Trust & Safety policies. Using qualitative and quantitative data, the Trust & Safety Specialist identifies non-compliant users, as well as opportunities to further intensify our protection measures. A Junior Trust & Safety Specialist is part of the Fraud team within our growing Finance department. You will work in close collaboration with other teams, with the goal of creating an overall trusted platform, ensuring successful and transparent sales, and satisfying both our buyers’ and sellers’ needs.

So, what’s the job?

  • Coordinating investigations to connect the dots between seemingly unconnected users, based on data coming from queries
  • Running policy compliance checks and communicating the results effectively with all parties involved
  • Live auction monitoring in order to help maximize our categories reaching their best business potential
  • Educating our customers on Trust & Safety policies in a clear and customer-friendly way
  • Cooperating with Finance, Customer Service, Experts, Legal and Sales to move in synch with their goals in terms of platform security
  • Reducing credit card chargebacks by screening incoming payments
  • Flagging user behaviour to identify users who don’t comply with our Terms & Conditions and applicable laws
  • Ensuring compliant bids by screening and contacting selected bidders over the phone to efficiently verify them
  • Blocking accounts of non-compliant users to ensure fair trade on the platform
  • Being a point of contact for both internal and external inquiries concerning payment and account security

A little about you

  • You have a relevant HBO or Bachelor's degree or alternatively have sufficient working experience in this field;
  • You take ownership of a case and make sure to follow it up until the very end;
  • You are patient, with the ability to work focused on longer tasks requiring your full attention, with our policies kept in mind
  • You are very attentive to details, as we love our data to be precise;
  • You have good pattern recognition and analytical skills;
  • You have a team spirit to move in synch with the rest of the group;
  • But at the same time, you are self-reliant, not needing micromanaging or constant supervision;
  • You don’t mind gathering data from multiple sources to get the most precise results possible;
  • You are good with Excel and can break down raw data into presentable information;
  • You already have some knowledge of the online payment industry, payment providers, and/or anti-fraud;
  • You are occasionally willing to work irregular hours or weekends;
  • Having SQL skills is not a requirement, but could be of great use

The Catawiki Story

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across extraordinary objects such as these every day. Our mission is to make special objects available to everyone.

In fact, 14 million users are buying and selling on Catawiki every month. This means we are continually growing and always on the lookout for new talent!

Born and raised in The Netherlands, we started in 2008 as a platform where collectors could manage their collections online. Yet, times change, ideas evolve, and in 2011 we hosted our first online auction and we haven’t looked back since! We’ve now grown to 500 Catawikians working across 7 International offices and are proud to have maintained our start-up mentality.

Here’s what we can offer you:

A diverse and international team with over 40 different nationalities, located in the heart of Amsterdam and Assen with an easy-going atmosphere. The Catawiki Community gathers everyone together for everything from ‘CataFooty’ to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps!

And there’s more! We also provide paid holidays, holiday allowance and a pension plan paid for by Catawiki.

Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world. Fulfil your passion on catawiki.com or download the app.

Other
Amsterdam
Active in 7 countries
745 employees
60% men - 40% women
Average age is 31 years