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Helloprint is one of Europe’s fastest growing technology companies and active in 8 countries. As a fast growing start-up, we are always hungry for better, faster growth for our offices in Rotterdam and Valencia. As we want to grow faster we are searching for new Helloprinters. People who are curious and hungry people who want to design their own road to success. You want to make the utmost of your career.
Are you ready for your next step? Maybe a step to the beautiful city of Valencia? The Helloprint adventure might just be the adventure for you. Get to know Europe’s most ambitious start-up and start making the most of your opportunities today.
Team Lead Customer Service
As Team Lead Customer Service (France), you will be part of Helloprint's international Customer Experience in Valencia. Our team makes sure that the thousands of french customers who visit our website every day will become super-satisfied and stay that way, all from our amazing office in Spain. We are looking for the most customer-oriented superstars out there, who know how to provide “the wow factor” for our customers within a dynamic environment at a high pace.
You are responsible for the overall performance of the French Customer Service team in Valencia. You are an energetic, open-minded, inspiring people manager that effectively leads, whilst motivating and developing a team of dynamic Customer Service Agents. Exercising excellent leadership and communication skills you develop and coach an international team in an environment that embraces change, cultivate service excellence, productivity, growth, empowerment, teamwork and high self-esteem.
Together with the team and in close cooperation with the Senior Agents (SA) and the Real Time Analyst (RTA) you manage a set of Customer Service KPIs as: 9+ quality score, Customer Happiness and SLA performance. You also closely work with the Country management team in order to provide the best and the most consistent customer journey for our French customers.
What you do:
Oversee day-to-day operation:
Team support
Inspiring team
Report
What are we looking for:
What we offer
Bij HelloPrint bouwen we het grootst platform voor gepersonaliseerde print producten ter wereld.
HelloPrint is officieel erkend als een Great Place to Work en met een gemiddelde leeftijd van 30 jaar zijn wij dé plek om jezelf hard te ontwikkelen. In het hartje van Rotterdam zit ons hoofdkantoor en in het zonnige Valencia zit onze Customer Experience Center.
“HelloPrint really makes me feel like the sky's the limit, be prepared to work with brilliant people that are the best at what they do and make you grow at a speed that I never thought possible. Go fast break things, that’s the motto for the techies in the company! “
“At HelloPrint you are forced to get out of your comfort zone. And that’s where the real magic happens! And who doesn’t love magic?"
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