In this role, you have the opportunity to
Help to improve the customer experience for the service parts supply chain, through gaining deeper understanding and defining recommendations for improvement.
You are responsible for
You are a part of
You will be part of Philips Healthcare’s Global Services and Solutions Delivery organization - the global Philips Services and Solutions Delivery strategy is to become a world class, industry-leading Services and Solutions organization through which we consistently exceed our customer expectations by providing purposeful and powerful customer and patient outcomes. We want to attract, delight and retain our customers by developing and offering services (Maintenance and Professional) and solutions upon the agreed expectations, at the lowest possible delivery cost, through a motivated and agile service force.
Service Parts Supply Chain (SPS), part of Global Services and Solutions Delivery, is the single service parts provider within Philips Healthcare. SPS is responsible for the total service parts supply chain from the factory/suppliers to the regions. The strategy is to maximize the service part availability, while at the same time minimize the total cost of the operation. To realize this strategy, SPS operates a global service parts network, including supply management, strategic planning and supply chain execution systems.
The opportunity: the SPS leadership team wants to define the next step towards improved customer experience. In order to do so, a deeper understanding of customer experience is required, including the specific aspects that drive customer experience, both for internal customers (Field Service Engineers) and external customers (hospitals). Additionally the SPS leadership wants to understand the relationship between customer experience and the main SPS customer KPI (on time parts delivery).
To succeed in this role, you should have the following skills and experience
In return, we offer you
The opportunity to get a deeper understanding on how to improve customer experience for the Philips Service Parts Supply Chain.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.