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Who we are:
We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That’s why we’ve made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We’re going to need EV charging infrastructure that is accessible, reliable, and future-proof. Team Support at EVBox is focused on handling incoming requests and anticipating product improvements to help achieve a zero-emission future.
Who we’re looking for:
As a Customer Support Representative, you’ll be part of our Customer Support team providing 2nd level Support related to EVBox products including both hardware (charging stations) and software (cloud platform). Within this role you will interface directly with Customers. The key focus for this role is to take ownership of concerns reported by the customers and drive the issue resolution process with the customer and internal stakeholders.
Role and responsibilities:
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Wie zoeken wij:
In je baan als Customer Support Representative ben je onderdeel van het Customer Support team. Dit team biedt de 2e lijns support, voor zowel de hardware (stations) als de software (). In deze functie ben in direct contact met onze klanten. De werkzaamheden zullen voornamelijk bestaan uit het beantwoorden van verschillende vragen en het zoeken naar oplossingen samen met het team.
Functie en verantwoordelijkheden
REQUIREMENTS
Do you see yourself as truly passionate about the EV industry? Do you show affinity with renewable technologies and products? Then we might be looking for you! Our growth and success are driven by the passion and dedication of everyone here in the EVBox family.
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Vereisten
Heb jij affiniteit met EV en de Clean Tech industry? Denk je gevoel te hebben voor de mogelijke zorgen die komen bij elektrisch rijden? Mogelijk ben jij dan de persoon die helpt de customer experience te waarborgen.
Mobility has reinvented the way we do business and given us the freedom to travel farther than ever before - but it has come at a price. Electric mobility can help reduce transport's impact on the environment.
Since 2010, our electric vehicles charging solutions have helped thousands of forward-thinking businesses around the world adopt electric mobility. By 2025, our customers and partners will have helped us install 1 million charging ports to make transport cleaner and more accessible.
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