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A dynamic and fast paced role primarily tasked to remotely resolve customer incidents relating to Canon hardware and application software. Specifically, the use of effective fault finding and technical skills to efficiently carry out support via remote desktop, phone and email. Acting as a first responder within our technical service desk team, to maximise the remote resolution of hardware and application software incidents, ensuring that SLAs are achieved with responsibility to add and maintain knowledge articles in our knowledge base.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
An opportunity to work on a service desk to help maximise remote incident resolution levels, managing incidents and communication with customers and key stake holders as required.
You’ll ensure the efficient and prompt handling of all incidents in order to minimize the impact upon service quality and to achieve SLAs, managing and prioritising assigned incidents by customer entitlement. You’ll add and maintain knowledge articles in our knowledge base whilst developing and maintaining appropriate level of technical skills required to succeed in the role.
The successful candidate will drive to identify and promote opportunities for improvements to processes, tooling, work practices and our customer’s service experience. Proactively seek to maintain hardware and software service stability, for example, by proactively updating firmware and software to latest levels whilst also responding to customer alerts generated by our monitoring software.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
You must have previous experience of working in a customer facing capacity with ‘Techy’ hobbies / interests – that demonstrate a passionate interest in IT. Good communication skills, particularly via telephone and email are required to succeed in this role.
Holding a current IT qualification e.g. CompTIA A+, BTEC level 3 or above in IT or related discipline / or previous and transferable IT related work experience would be highly desirable but not essential.
You will need
Canon is the leading name in imaging and has been for the past 80 years. We are the leading provider of consumer, business-to-business, and industrial digital imaging solutions. An emphasis on technology is part of Canon’s corporate DNA and we are dedicated to helping people reimagine what is possible through imaging.
We are utilising our imaging technologies to go beyond the…
Canon is the leading name in imaging and has been for the past 80 years. We are the leading provider of consumer, business-to-business, and industrial digital imaging solutions. An emphasis on technology is part of Canon’s corporate DNA and we are dedicated to helping people reimagine what is possible through imaging.
We are utilising our imaging technologies to go beyond the rich line up of our existing products to cultivating new areas of business where our imaging technology can push the boundaries of what is possible. This reaches into satellite development, medical advancements, growing the possibilities of print and industrial equipment and network video cameras, which contribute towards building smart cities. Canon’s core strength in optical and imaging technology is also contributing to advances in astronomy.
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