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3rd Line Build Analyst

  • Type Job
  • Degree Bachelor
  • Location Hatfield, United KingdomHatfieldGBHertfordshire
  • Posted
  • Start date -
  • Deadline -
  • FULL_TIMEITIT

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Job Introduction

A new and exciting opportunity has arisen for a Senior Build Engineer based in Hatfield. You will be responsible for development of customer software builds to a high standard of quality and consistency within designated timescales covering but not limited to New Build Creation, New Hardware models and Build Updates.

Role Responsibility

Build Implementation - (70%)

  • Provide assistance to the Build Coordinator to determine and document technical specifications for a given build
  • Maintain technical specification documentation and customer-specific technical process documentation.
  • Installation and configuration of Microsoft Operating Systems
  • Effective delegation of build work where appropriate to 2nd Line Analysts
  • Performance of Non-Standard Technical Request activity, as directed by the Build Management Team Leader
  • Validation testing and subsequent report generation for customer builds presented to Build Management Team representatives
  • Management of hardware and source media required for build creation
  • Incident and Problem management and troubleshooting
  • Maintain the highest level of working practice, with an emphasis on self-monitoring plus offering guidance
  • Produce procedural documentation of build processes for the benefit of knowledge sharing and improved efficiency
  • QA / Test builds and documentation
  • Look to Innovate and develop existing build procedures / methods to enhance and streamline Build Management Service

Communication and Reporting - (10%)

  • Liaison with Internal ISPs
  • Liaison with Clients
  • Adhere to escalation procedures
  • Assist with technical escalations for other team members
  • Monitor call queue and follow up with specialist support teams for resolution
  • Adhere to customer and Computacenter Security Policies
  • Report verbally and via process documentation project progress / issues to line management
  • Undertake knowledge transfer to customer or third party personnel
  • Work as part of a team on larger solutions
  • Pro-actively share technical knowledge and advice with colleagues
  • Deliver presentations to customers, as required.

Technology - (10%)

  • Attend appropriate technical and personal development training courses
  • Self-develop technical knowledge within applicable Technology stream
  • Maintain high level of industry awareness
  • Keep up-to-date with current and future technologies, products and strategies

Administration Activites - (10%)

  • Management of build and document libraries
  • Participate in team and sector meetings
  • Utilise the Remedy tool suite to monitor progress of all incidents
  • To monitor and update the call management system (Remedy & JIRA) as required
  • Mentor junior members of team
  • Maintain all technical documentation/Design as requested

The Ideal Candidate

Key Requirements

  • More than 3 years’ experience of installation and configuration of the following Operating Systems:
  • Vista & Windows 7/8/10 & respective components;
  • Windows Server 2003 / 2008 / 2012 / 2016 / 2019 & respective components
  • Microsoft Deployment Toolkit (MDT) / SCCM 2007 / 2012 experience

Knowledge of the following:

  • Microsoft PowerShell and Visual Basic Script, or other object orientated programming language
  • Installation and configuration of key business applications, i.e. Microsoft Office, Outlook etc.
  • Operating System Registry Hives & MSI technologies

Interpersonal and professional skills:

  • Ability to work effectively as part of a team
  • Demonstrable time management and negotiation skills
  • Provide support and guidance to junior members of the team
  • Well-presented and ability to project professional competence
  • Presentation skills to technical audience
  • Ability to work extensively in isolation and to tight timescales
  • Ability to lead a small technical team to drive resolution of incidents and projects
  • Ability to manage process and project tasks under high pressure situations
  • Ability to create and QA technical documentation

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