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Support Engineer Packaging

Posted 13 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)
Deadline
15 Dec 2017 22:59

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Will you be our new Customer Technical Services (CTS) Quality Support colleague with commercial affinity for our Packaging Customers and ability to represent the ‘Voice of the Customer’?

Wat ga je doen?

As Support Engineer you are responsible for giving technical advice to our Packaging customers. Gaining knowledge on the interaction between our product and the Customer’s process, you will support any technical problems in processing our material, advise on the product choices and support trials for new products. In addition, you are responsible for expressing the ‘Voice of the Customer’ to the manufacturing hubs, thereby directly influencing the outcome of our Customers’ technical customer satisfaction.

Your customers are both existing customers with whom Tata has forged long term commitments as well as new business in emerging markets . We are structured as a matrix organization and in order to achieve the goals set by various stakeholders such as Sales, Marketing, Manufacturing and our customers, you will be required to regularly meet with the various departments involved and to travel to customers on a frequent basis.

You are (the):

  • First point of contact should technical issues arise at your customer
  • Technical Account team member responsible for all quality issues, and focusing on volume ramp up as well as implementation of new products at the customer
  • Tata’s eyes and ears at your customer regarding all matters regarding technical service and improvements both now and longer term
  • Responsible for product approval and new product release (homologation) with regard to new products and manufacturing processes for your accounts
  • In contact with your customer on a frequent basis, and in case of urgency you are expected to travel to the customer on short notice
  • Responsible for a smooth complaint handling and leading problem solving activities together with the manufacturing hubs
  • Capable of determining whether the root cause of quality issues originate at the customer’s process or at the steel production process. For both cases, you are capable of supporting the customer in eliminating the problem, focusing on processing of Tata Steel products at the customer’s shop floor.

Furthermore you are required to advise on product improvements, striving to continuously match customer expectations with an improved product performance as well as advising our Sales and Marketing colleagues about how improvements in product mix may be made to increase technical customer satisfaction. The vacancy is also open for less experienced candidates, however you will be expected to participate in an extensive training program in order for you to develop yourself into the required role of Support Engineer.

Herken jij jezelf hierin?

The role of Support Engineer is of enormous strategic value in our organization, which is why we are looking for a professional with multidisciplinary skills:

  • You have a technical background, minimum BSC-Hons in Metallurgy, Material Science or another strong technical equivalent
  • You have a strong quality mindset
  • You are pro-active and are comfortable taking the initiative
  • You have a service oriented mindset, focusing on aiding customers in order to develop themselves in their market
  • You are willing to travel
  • You are flexible and are able to quickly learn about customers’ processes and implement these learnings in our own processes, and vice versa.
  • Your continuous improvement mindset comes naturally to you
  • You are fluent in English and Dutch

Important competences are:

  • Drive for Results
  • Learning, Innovation and Excellence
  • Interpersonal effectiveness
  • Customer focus

Wat bieden wij jou?

A unique role at a global player in the industry. A job where you will find everything to make your work interesting. You can also expect:

  • one-year contract with a view to permanent employment
  • a role in which you can grow in
  • plenty of development opportunities within Tata Steel
  • a competitive salary dependent on qualifications and experience
  • variable bonuses, fixed end bonus of 2% and 8% holiday allowance
  • minimum of 37 vacation days
  • excellent benefits including a final salary scheme pension
  • Young Professional Programme

Wat is jouw werkomgeving?

Tata Steel Packaging produces thin gauge steels with coatings of Tin, Chrome and Polymer for the Packaging Industry. We offer Packaging solutions for the food, drink, paint and other high quality packaging markets. Our Head Office is situated in IJmuiden with manufacturing sites in Netherlands (IJmuiden), South Wales (Trostre) and Belgium (Duffel). Customer Technical Services (CTS) is part of the larger Technical department on the IJmuiden site. CTS is responsible for product quality at the customer and for technical services for and with the customer. CTS works in close cooperation with other similar departments in other manufacturing hubs and operate on a European level. An intensive cooperation in a multidisciplinary account team ensures and continuously improves the Tata customer experience.

Tata Steel produceert, bewerkt en distribueert hoogwaardig staal voor producten die het leven vergemakkelijken. Onze missie: bouwen van het toonaangevende Europese staalbedrijf dat duurzaam is in alle opzichten. Wij willen voorop lopen in wat we doen en werken daarbij actief samen met onze klanten, leveranciers en researchinstituten. We bieden behalve goede arbeidsvoorwaarden een technische productie-omgeving in een menselijke en sociale cultuur.

Manufacturing
Velsen-Noord
Active in 50 countries
11,000 employees
80% men - 20% women
Average age is 40 years

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