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Will you be our new Customer Technical Services (CTS) Quality Support colleague with commercial affinity for our Packaging Customers and ability to represent the ‘Voice of the Customer’?
Wat ga je doen?
As Support Engineer you are responsible for giving technical advice to our Packaging customers. Gaining knowledge on the interaction between our product and the Customer’s process, you will support any technical problems in processing our material, advise on the product choices and support trials for new products. In addition, you are responsible for expressing the ‘Voice of the Customer’ to the manufacturing hubs, thereby directly influencing the outcome of our Customers’ technical customer satisfaction.
Your customers are both existing customers with whom Tata has forged long term commitments as well as new business in emerging markets . We are structured as a matrix organization and in order to achieve the goals set by various stakeholders such as Sales, Marketing, Manufacturing and our customers, you will be required to regularly meet with the various departments involved and to travel to customers on a frequent basis.
You are (the):
Furthermore you are required to advise on product improvements, striving to continuously match customer expectations with an improved product performance as well as advising our Sales and Marketing colleagues about how improvements in product mix may be made to increase technical customer satisfaction. The vacancy is also open for less experienced candidates, however you will be expected to participate in an extensive training program in order for you to develop yourself into the required role of Support Engineer.
Herken jij jezelf hierin?
The role of Support Engineer is of enormous strategic value in our organization, which is why we are looking for a professional with multidisciplinary skills:
Important competences are:
Wat bieden wij jou?
A unique role at a global player in the industry. A job where you will find everything to make your work interesting. You can also expect:
Wat is jouw werkomgeving?
Tata Steel Packaging produces thin gauge steels with coatings of Tin, Chrome and Polymer for the Packaging Industry. We offer Packaging solutions for the food, drink, paint and other high quality packaging markets. Our Head Office is situated in IJmuiden with manufacturing sites in Netherlands (IJmuiden), South Wales (Trostre) and Belgium (Duffel). Customer Technical Services (CTS) is part of the larger Technical department on the IJmuiden site. CTS is responsible for product quality at the customer and for technical services for and with the customer. CTS works in close cooperation with other similar departments in other manufacturing hubs and operate on a European level. An intensive cooperation in a multidisciplinary account team ensures and continuously improves the Tata customer experience.
Tata Steel produceert, bewerkt en distribueert hoogwaardig staal voor producten die het leven vergemakkelijken. Onze missie: bouwen van het toonaangevende Europese staalbedrijf dat duurzaam is in alle opzichten. Wij willen voorop lopen in wat we doen en werken daarbij actief samen met onze klanten, leveranciers en researchinstituten. We bieden behalve goede arbeidsvoorwaarden een technische productie-omgeving in een menselijke en sociale cultuur.
De Warmbandwalserij is een enorme fabriek midden op het terrein van Tata Steel. Vuistdikke plakken staal van een paar meter komen hier binnen om te worden omgevormd tot opgerolde rollen staal van tientallen meters lang. Hiervoor wordt het staal verwarmd, gewalst en uiteindelijk gewikkeld op een enorme…
Een enorm terrein, gigantische machines en super heet staal; dat is de wereld die ik drie maanden geleden binnenstapte. Als net afgestudeerde student Werktuigbouwkunde had ik gesolliciteerd voor het Technisch Traineeship van Tata Steel. Ik kreeg een plek aangeboden op de onderhoudsafdeling, die voor de gehele site…
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