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HR Shared Services Specialist

Posted 22 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
French (Fluent)
Start date
1 November 2017
Deadline
13 Oct 2017 22:59

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Job Title: HR Shared Services Specialist

Location: Amsterdam

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Many companies have some type of HR shared services center, but our effort at Salesforce is not about a center, but about delivering an employee experience. We are a showcase of our world-class technology and service, and what we are building is special. Come and be part of something big. Our focus is building and delivering an amazing experience for our customers - our employees - using our own trusted Customer Success Platform that we deliver to our external customers. Experience working in an HR shared services organization is ideal. The successful candidate should also have strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is experienced in supporting a variety of HR disciplines.

Responsibilities:

  • Provide superior customer service to employees and managers of Salesforce via our customer portal, and other social channels
  • Using our case-management solution to assist employees in a timely manner regarding benefits, compensation, immigration, leave of absence, HR policy and procedural questions and Workday manager and employee self-service process inquiries
  • Support our centralised knowledge base within our employee portal; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employee self-service
  • Liaise effectively and collaboratively with Payroll and other support teams to resolve employee queries
  • Maintain appropriate level of process, program, and policy knowledge in order to assist Employees
  • Proactively identify process inefficiencies and inconsistencies, and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience
  • System testing support of employee portal and Service Cloud Console as needed. Provide support on system enhancements and triage access or bug queries
  • Ensure the accuracy of the internal Shared Services Community process documentation
  • Provide audit approval support in Workday for Manager Self Service transactions, including but not limited to; manager transfers, promotions, compensation changes, one-time payments and exits.
  • Own data integrity of all Workday employee change transactions by following the outlined peer review/audit process
  • Ensure compliance with TRUST and SOX compliance by completing work correctly and timely
  • Provide continuous feedback to peers, management, and HR and COE partners about internal employee service trends and opportunities for improvement.
  • Other duties and project work as required

Required skills/experience:

  • Fluency in French
  • Bachelor's degree
  • Minimum of 1 year's work experience in Human Resources
  • Exceptional problem solving skills with a passion for technology, process improvement, and continuous learning
  • Excellent verbal and written communication skills: concise, articulate, and confident
  • Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances
  • Ability to diagnose a problem, informed by data and lead correction efforts
  • Outstanding project management skills including ownership over planning, tracking, and communicating project status/results.
  • Exceptional customer service orientation
  • Comfortable with a high-paced environment with competing priorities
  • Drives results and is solutions-oriented
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Places high priority on data integrity and security
  • Exceptional time management, organisational, prioritisation and follow-up skills
  • Able to build credibility with both individual contributors and management
  • Work effectively in a team environment
  • Deep knowledge of Excel, PowerPoint and Google applications

Desired skills, experience and abilities:

  • Experience working in HR shared services
  • Expertise with global cloud-based HR systems (e.g. Workday)
  • Excellent presentation skills
  • Proficient working across multiple HR disciplines and geographies
  • Proficient with regional employment law and practices
  • Proficient utilising case management tools
  • Familiarity with using Salesforce or other cloud-based application

Futureforce is Salesforce’s global university recruiting program dedicated to attracting, retaining and cultivating next generation talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.
With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale.

IT
Amsterdam
40,000 employees

What employees are saying

Marc Benioff

Chairman & CEO

Marc Benioff

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