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Junior Service Consultant

Posted 26 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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As a Junior Service Consultant at ORTEC you will be part of a unique organization and team!

You will be working for the Central Service Desk (CSD). CSD is our single central contact point for all our existing customers, spanning all over the world with offices in e.g.The Netherlands (HQ in Zoetermeer), the United States (in Atlanta), Australia (in Melbourne) and Romania (CEE headquarters). As a Service Consultant, you and your international colleagues are responsible for keeping all running customer environments performing smooth and up to date.

Next to keeping the IT environments happy you are obviously also responsible for keeping the customers themselves happy. You will answer customer questions ranging from simple requests such as changing a column name, to complicated requests where even the customer himself is not sure what he is asking for. New customer requests have to be translated to our development department OSD.

It’s crucial that you have experience in IT and that you generally like IT, that you possess the right analytical skills (as our products are quite complex) and that you have a certain creativity in looking for solutions and managing client relationships.

Who you are

  • Able to handle highly complex problems, you thus possess strong analytical skills.
  • Able to fluently communicate in Dutch and English (verbally and in writing).
  • Communicative, representative, commercially driven and motivated by client satisfaction.
  • Like staying on top of new developments.
  • Inquisitive, creative and enthusiastic about sharing your ideas and know-how.
  • Passionate about IT!
  • Educated with a Bachelor degree in Computer Science, Logistics or comparable and up to 3 years of working experience.
  • Experienced in or have knowledge about recent Windows Operating Systems, networks, database management systems (SQL Server) and SQL-scripting, software development and exploitation.

Describe your experience

Although we welcome candidates who have just finished their studies, we are interested in learning about your experience in dealing with challenging customer situations. Therefore, if you have working experience, please describe how you handled two challenging customer situations in your cover letter.

What we offer

  • A pleasant, open, informal atmosphere
  • Early responsibility
  • Inspiring, smart and enthusiastic colleagues
  • Ample opportunities to develop yourself (internationally)
  • Excellent pay and conditions
  • Active employee association

We are ORTEC, a purpose-driven organization changing businesses and society at large through the power of data-driven mathematical optimization. We make businesses more efficient, more predictable and more effective. Turning complex challenges into easy-to-use solutions.
We serve clients in almost every industry. And with 17 offices strategically located across 4 continents, we can deliver solutions on a global scale. Always underpinned by local know-how and service.

IT
Zoetermeer
Active in 13 countries
1,000 employees
70% men - 30% women
Average age is 35 years

What employees are saying

Florian Klück

Software Engineer

Florian Klück

I work as a software engineer for ORTEC, on the products ORTEC Route Scheduling and ORTEC Tactical Routing. ORTEC Route Scheduling is used by our customers to optimize their day to day routing problems. ORTEC Tactical Routing is used to create a master plan for different regions…

Emma de Wit

Business Consultant

Emma de Wit

With a background in Mathematics and a passion for logistics, I started working as a Business Consultant for ORTEC. One of my tasks is to prepare and give demonstrations of our optimization software to potential customers. Giving such demonstrations brings all aspects of ORTEC together: understanding the…