Engineering Quality @ Jaguar Land Rover A role as an Engineering Quality specialist involves understanding the processes that are currently in place and improving on them using key metric...

Engineering Quality

Engineering Quality


Coventry, United Kingdom

A role as an Engineering Quality specialist involves understanding the processes that are currently in place and improving on them using key metrics and problem solving techniques. Problem solving and analysis are an essential part, requiring the individual to be well organised and driven with an attention to detail and excellent interpersonal skills for communication. Quality roles work closely with suppliers to ensure the parts meet Jaguar Land Rover’s high standards and specifications, and that the safety and quality of our products is as high as possible. This fast-paced, hands-on role aims to find root causes of complex problems for current and future vehicle lines to bring about quality improvements that will make a real difference to our customers. And those wishing to gain professional accreditation, such as the CQI (Chartered Quality Institute), are positively encouraged – for your benefit and ours.


The Quality Assurance function identifies issues by analysis of data sources from customer surveys, dealer and customer feedback, as well as warranty claims. The aim is to identify projects that the company can then deploy to provide a rapid response to ensure customer satisfaction during vehicle ownership. The warranty data harvested by the team is made available to all engineering functions. This enables the engineers to analyse the data to allow structured and informed decisions to be made on current and future vehicle programmes.


Quality Engineering works with the Product Development teams to deploy failure mode avoidance tools and processes within new vehicle programmes. The team identifies and deploys the customers’ quality requirements and expectations for new vehicle designs within Product Creation & Delivery. Furthermore, the team works across the full diversity of vehicle systems to ensure safe and compliant products for our customers at launch and during the products life.


Quality Operations work with the Manufacturing teams within global assembly plants to ensure the flawless launch of new vehicle products. By definition of the manufacturing quality procedures and their audit, the team ensure that current production vehicles achieve the quality standards that our customers require. The team also provide engineering problem solving knowledge and support for the resolution of complex product issues within the manufacturing environment.


Quality Strategy and Transformation (QS&T) support all areas of the business to ensure that Jaguar Land Rover has effective, benchmarked, company-wide quality systems and processes. The team define the Quality Operating System, whilst pursuing enhancements to Jaguar Land Rover’s Integrated Production System to ensure world-class manufacturing quality. The team also deliver training in quality tools, processes and techniques through Best Practice evaluation in all business areas.