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Fulfilment Intern

Posted 26 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)
Start date
3 April 2017

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DESCRIPTION

ABOUT US

Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 500+ music festivals across 40 different countries! In three short years, we have become Europe's largest music festival platform.

Furthermore, we've announced Series B funding - https://techcrunch.com/2016/06/30/festicket-let-it... - and now we're looking to grow the Festicket Family!

YOUR ROLE

Festicket is looking for a talented Fulfilment Intern, to join our growing operations team for a period of 3-6 months, you will be responsible for maintaining the admin for the team, whilst working closely/shadowing other Senior members of the team.

DAY TO DAY TASKS

  • Organising delivery of all packages sold per festival (uploading, packing, mailing, following up...)
  • Ordering of tickets, updating partners, working with suppliers.
  • Help out with fraud checks, refunds and chargebacks.
  • Upholding the high standards of our Fulfilment & Operations team.

REQUIREMENTS

  • Fluent English (written/spoken).
  • A student studying a degree, in either a UK based higher education institute or an EU University.
  • True team player and an outgoing personality with confidence in interacting with all sorts of customers.
  • Our applicants are usually in the top 10-20% of their academic or professional peer group.
  • Highly motivated to learn and deliver a high standard service.
  • Organized, attentive to details, able to find solutions quickly.
  • Problem solving, independent, strong analytical and strategic thinker
  • Ambitious, able to work under pressure in a very busy environment
  • Pro-active, ambitious and result-oriented working style.
  • Ability to work and communicate in a fast paced international environment.

BENEFITS

We’re a team of 70 located in an amazing converted piano factory in Camden (NW1 8LH) a short stroll from Camden market and Primrose Hill. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.

We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office and then planning to head out for a night out.

Benefits also include:

  • Cycle-to-work scheme
  • Free tickets for music festivals worldwide
  • Free breakfast - including cereals, bread, marmalade, etc.
  • Weekly delivery of beers, food, snacks, fruits and drinks
  • Weekly Friday drinks
  • Fun monthly company events
  • Regular internal Ping Pong tournaments
  • Sales Trainings & budget for conferences
  • Remote working days allotments / work from home options
  • Regular team lunches
  • Perks - free Festicket T-shirts, Jumpers and more
  • Fun environment & great office next to Primrose Hill

Value driven start-up culture

Festicket is an innovative website that packages together festival tickets with travel, accommodation and add-ons to create complete festival trips that can be booked in one click.
We work with festivals as official partners so we can provide general admission and VIP tickets to some of the world’s greatest festivals. Then we add handpicked hotels, trusted transfer services and any extras to create festival packages that are completely hassle-free.

Leisure, Travel & Tourism
London
140 employees