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Customer Experience Internship - German Market

Posted 22 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Salary
€700 per month
Degree level
Required languages
German (Fluent)
English (Fluent)

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Customer Experience Internship - German Market

Job description

We are bloomon! We turn the traditional flower industry on its head with a unique style, ultra fresh flowers, delivered directly from our growers to our customers. The flower sector is huge with over €50 billion in annual turnover but 99% of the sector still operates offline. bloomon is driving the shift to online and is building the first global love brand in the luxury segment. To do this, we need you! A rebel like us, to grow the family.

Our company and team are expanding rapidly. With an international team of over 80 highly motivated and ambitious people, we are active in five countries. bloomon has its main office in Amsterdam, but also operates out of Berlin, London and Taiwan. The bloomon team consists of seasoned e-commerce experts (ex-Rocket Internet) as well as strategy-consultants (The Boston Consulting Group, McKinsey, SparkOptimus), and has raised funding from renowned VCs as well as international entrepreneurs.

We are looking for a Customer Experience Intern to help our Customer Service team continue to grow within the German market. This role will be part of our Customer Support team in the head office in Amsterdam and you will act as a bridge between the Berlin and Amsterdam teams.

In your day to day job, you will be overseeing the entire customer journey, including the handling of customer contact channels, such as Facebook, email and phone. You will also take an active role in evaluating and improving our German team’s processes. You will help and support CRM projects and identify opportunities that make our German customers even happier! You will be given a unique chance to take ownership in constructing and following up on improvement initiatives. Your actions will have great impact on our growing business in Germany and will give you the chance to leave your mark on the success of our team.

Requirements

As you will be responsible for many different and challenging tasks, we expect you to be a self-starter, solution-focused and that you can work independently. Our team is young, ambitious, and energetic and an internship at bloomon gives you the opportunity to gain a lot of experience within a short time frame in a fast moving internet startup environment.

  • MSc or BSc in Management, Business Administration, Communications, or similar
  • Strong analytical and problem solving skills
  • “Out of the box” and creating thinking
  • Self-starting, enthusiastic and result driven
  • A proactive and definite ‘can do’ attitude
  • Strong communicational skills in German and English
  • Knowledge of the German markets
  • Previous customer support and/or management experience is a plus

What we offer

Joining us will be challenging and rewarding. You will gain the broadest experience and will help equip bloomon for further growth and professionalization as we scale up across Europe. A unique opportunity to further develop your skills in a fast growing environment. We offer an attractive compensation package.

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain, where most florists operate offline and have done for decades. bloomon creates seasonal collections using unusual stems to deliver unique flower arrangements on repeat or as a unique gift. We always use field-fresh high-quality flowers straight from the grower and deliver them to our customers through a high-tech and highly creative platform.

Retail
Amsterdam
Active in 8 countries
100 employees
40% men - 60% women
Average age is 30 years

What employees are saying

Patrick Hurenkamp

Founder & Managing Director

Patrick Hurenkamp

Patrick is one of the founders of Bloomon. He studied Economics in Groningen and got his masters in Technology Management and International Management at HEC Paris and the Copenhagen Business School
During his studies he grounded his first company in webdesign and IT. After an internship at…

Bart Troost

Founder & Managing Director

Bart Troost

Bart is founder of Bloomon. In 2002 Bart started studying Economics in Groningen. During that time he was active as a student recruiter for Ebbinge and he wrote his master thesis at KOFF Swiss Economic Institute in Zurich.
After completing his masters in Financial Economics Bart…